Responsible Gaming

Your safety and well-being are our highest priorities

Gaming Should Always Be Fun

At JackpotCity, we believe that gaming should be an enjoyable form of entertainment. We are committed to promoting responsible gaming practices and providing our players with the tools and resources they need to maintain control over their gaming activities.

24/7 Support Available
100% Confidential
Free All Resources
Responsible Gaming

Self-Assessment Quiz

Take this quick assessment to evaluate your gaming habits

Self Assessment

1. Do you spend more money on gaming than you originally planned?

2. Do you feel anxious or upset when you can't gamble?

3. Have you ever lied about your gambling activities?

4. Do you gamble to escape from problems or feelings?

Professional Support & Resources

National Helpline

National Problem Gambling Helpline

Free, confidential support 24/7 for anyone affected by problem gambling.

Phone: 1-800-522-4700

Text: 233-4357

Chat: Available online

Get Support
Gamblers Anonymous

Gamblers Anonymous

A fellowship of people who share their experience, strength, and hope to solve their common problem.

Meetings: In-person & online

Support: Peer-to-peer

Cost: Free

Get Support
Gam-Anon

Gam-Anon

Support for family members and friends of people with gambling problems.

Focus: Family support

Meetings: Weekly groups

Resources: Educational materials

Get Support

Frequently Asked Questions

How do I set deposit limits on my account?

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You can set deposit limits by logging into your account, going to "Account Settings," and selecting "Responsible Gaming Tools." Choose your preferred daily, weekly, or monthly limits. Changes take 24 hours to take effect and can only be decreased immediately.

What happens during self-exclusion?

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During self-exclusion, you cannot access your account, make deposits, or participate in any gaming activities. You will not receive promotional materials, and any attempts to create new accounts will be blocked. The exclusion period cannot be reversed once activated.

Is my information kept confidential when seeking help?

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Yes, all support services maintain strict confidentiality. Your personal information and the fact that you sought help will not be shared with anyone without your explicit consent, except in cases where there's immediate danger.

Can family members get help even if the gambler doesn't want treatment?

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Absolutely. Organizations like Gam-Anon provide support specifically for family members and friends. You can get help, learn coping strategies, and find support regardless of whether your loved one is ready to seek treatment.

What should I do if I think I have a gambling problem?

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The first step is acknowledging the problem. Contact the National Problem Gambling Helpline at 1-800-522-4700 for immediate support. Consider self-exclusion from all gambling sites, seek professional counseling, and join a support group like Gamblers Anonymous.